Delivery Policy

At Salomé a Garden for You, we strive to ensure a smooth and timely delivery experience for all our customers. Please review the following delivery policy details:

1. Delivery Hours & Processing

  • Operating Hours: We deliver Monday through Friday (9:00 AM – 7:00 PM) and Sunday (9:00 AM – 7:00 PM).

  • Saturdays: Our shop is closed on Saturdays; no deliveries will be performed.

  • Processing Time: Orders are processed within 1–2 business days after payment confirmation.

  • Weekends/Holidays: Orders placed on Saturdays or holidays will be processed on the next business day.

2. Service Area & Fees

  • Delivery Locations: We currently provide delivery services within the State of Georgia.

  • Distance Limit: Delivery is available to destinations within a 1.5-hour driving distance from our shop in Norcross, GA.

  • Shipping Fees: Delivery charges are calculated at checkout based on the weight, dimensions, and destination of the order.

  • Remote Locations: Some locations may require additional time or incur extra charges.

  • Free Shipping: Free shipping may be available for eligible orders over a specified amount.

3. Tracking & Delays

  • Order Tracking: Once your flowers have been dispatched, a tracking number or confirmation will be provided via email to monitor the status of the delivery.

  • Delivery Delays: While we strive to meet estimated times, unforeseen circumstances such as weather conditions, carrier delays, or high demand periods may cause delays.

4. Failed Delivery & Returns

  • Unsuccessful Attempts: If a delivery attempt is unsuccessful, our team or courier may leave a notice or attempt redelivery.

  • Incorrect Information: If an order is returned to us or fails to deliver due to an incorrect address provided by the customer, additional charges will apply for re-shipment.

  • No-Show Policy: If venue access is not provided or the recipient is unavailable without prior notice, you may not be eligible for a refund.

5. Damaged or Lost Packages

  • Support: If your order arrives damaged or is lost in transit, please contact our support team within 7 days for assistance with a replacement or refund.

  • Liability: Salomé a Garden for You, LLC is not liable for incidents occurring outside our reach, including delays caused by traffic or recipient refusal.

6. Unattended Delivery Waiver

  • Authorization: By placing an order for delivery, you authorize Salomé a Garden for You, LLC to leave arrangements at the most secure entrance or a shaded spot if the recipient is unavailable or if venue access is restricted.

  • Release of Liability: Once the arrangement has been delivered to the specified address or secure entrance, the Company is released from all liability regarding theft, weather damage (including extreme Georgia heat or freezing temperatures), or the natural wilting of the product.

Recipient Responsibility: It is the Client's responsibility to ensure the recipient is aware of the delivery window (M-F 9am-7pm, Sun 9am-7pm) to ensure the flowers are brought indoors promptly.

Unattended Delivery Waiver

At Salomé a Garden for You, we prioritize the freshness of your blooms and the security of your delivery. Because we work with perishable products, we have established the following waiver regarding unattended deliveries to protect both our customers and our business operations.

1. Delivery Authorization

By placing an order for delivery, you authorize Salomé a Garden for You, LLC to leave arrangements at the most secure entrance, a designated concierge/leasing office, or a shaded spot if the recipient is unavailable at the time of delivery.

2. Limited Liability for External Factors

Once the arrangement has been delivered to the specified address or nearest secure entrance, the Company is released from all liability regarding:

  • Theft or Loss: Any incident occurring after the delivery has been completed at the drop-off point.

  • Weather Damage: Exposure to extreme Georgia heat or freezing temperatures.

  • Perishability: The natural wilting or decline of flowers left unattended for an extended period.

3. Access & Gated Communities

It is the customer's responsibility to provide necessary access codes or instructions for gated communities and secure buildings. If our team cannot access the designated drop-off point, the flowers will be left at the nearest secure entrance, and this waiver will apply.

4. Delivery Windows

To ensure your flowers are brought indoors promptly, please be mindful of our delivery windows:

  • Sunday – Friday: 9:00 AM – 7:00 PM.

  • Saturdays: No deliveries (Shop closed).

5. Failed Delivery Attempts

If a delivery cannot be completed due to incorrect address information or a total lack of access, additional shipping charges may apply for a re-shipment attempt.

Substitution Policy

To ensure the highest quality and freshness of your "Garden for You," we operate under a "Florist’s Choice" philosophy. Because flowers are seasonal, perishable products, specific varieties may not always be available.

  • Equal or Greater Value: If a specific flower or container shown in our shop or your order is unavailable, we reserve the right to substitute it with an item of equal or greater value.

  • Style Integrity: We will make every effort to maintain the style, theme, and color palette of your chosen arrangement.

  • Event Design: For weddings and corporate events, we will consult with the Client if a major design shift is required due to supply issues.

  • No Guarantees: Specific flower types cannot be 100% guaranteed for subscription or flash deal orders.

Event Booking Policy

Salomé a Garden for You strives to provide high-quality floral designs for your most important milestones. For events such as weddings, private parties, and corporate gatherings, the following policies apply:

1. Booking and Consultation

  • Confirmation: Event bookings are subject to date availability and are only confirmed once you receive written confirmation via email or SMS.

  • Special Requirements: Customers must inform us of any specific themes, accessibility needs for venue setup, or special requests at the time of the initial booking or consultation.

2. Payment Terms

  • Deposit: A partial payment or retainer is required at the time of booking to secure your event date.

  • Final Balance: Full payment must be made according to the timeline specified in your individual service agreement.

  • Accepted Methods: We accept all major Credit and Debit cards for event payments.

3. Cancellations and Rescheduling

  • Cancellations: Cancellations made 24 hours or more before the scheduled event setup are eligible for a partial or full refund, depending on materials already purchased.

  • Last-Minute Changes: For cancellations or rescheduling requests made within 24 hours of the event, you must call the store directly.

  • No-Show Policy: Failure to provide access to the venue or show up for a scheduled setup without prior notice may result in a forfeiture of the refund and rescheduling eligibility.

4. Logistics and Late Arrivals

  • Late Arrivals: If the venue is not accessible at the agreed-upon time or if the client arrives late for a consultation, the service duration may be shortened, and no compensation will be provided for lost setup time.

  • Changes by Us: In the rare event of unforeseen circumstances, we may need to modify or cancel a booking. We will notify you as soon as possible and offer a full refund or an alternative rescheduling option