Frequently Asked Questions (FAQ)

1.      FLOWER CARE & QUALITY

  • How do I care for my flowers? Every Salomé delivery includes a packet of premium flower food and a care card. To extend the life of your blooms, we recommend changing the water every two days and giving the stems a fresh trim at a 45-degree angle.

  • Are these the same arrangements I see in the shop? Our subscription and event arrangements are exclusive. They are designed specifically using the most unique seasonal stems we receive from our growers each week.

2.      DELIVERY & LOGISTICS

  • What if I’m not home during delivery? No problem. We recommend choosing a shaded spot for delivery. If weather conditions are extreme (extreme heat or freezing temperatures), we suggest leaving a cooler out or coordinating with a neighbor to ensure the flowers remain fresh.

  • Can I send my scheduled delivery to a friend as a gift? Absolutely! If you would like to "gift" your delivery for a specific week, simply email us 72 hours in advance with the new recipient’s address, provided it is within our Georgia delivery zone (1.5 hours from Norcross).

  • What happens if a delivery fails? If a delivery is unsuccessful due to an incorrect address or failure to claim, additional charges may apply for re-shipment.

3.      ORDERS & PAYMENTS

  • What payment methods do you accept? We accept major credit cards with billing addresses in the US, as well as digital options like Apple Pay and Google Pay.

  • What is a "Flash Deal"? Flash Deals are same-day, final sale offers. Because these are prepared immediately, returns and refunds are not possible for these specific orders.

4.      ACCOUNT & MEMBERSHIPS

  • Can I change my membership tier? Yes. You can upgrade or downgrade your plan at the start of any new billing cycle. Simply contact our team, and we will adjust your account for the following month.

  • How do I delete my account? If you wish to close your account, please email us at info@salomeagardenforyou.com

5.      CUSTOMER SUPPORT

  • How do I contact Salomé a Garden for You? You can reach our support team in two ways:

    1. Call our Hotline: 678-323-6660

    2. Contact Form: Use the "Contact Us" link at the bottom of our website to submit an inquiry with as much detail as possible.

  • What if there is an issue with my order? Please contact us using the "Contact Us" link, and we will work with you to resolve the problem immediately.

Flower Care Guide

Keeping Your "Garden for You" Fresh and Beautiful

 At Salomé a Garden for You, we strive to provide a smooth and timely delivery experience. Because flowers are natural, perishable products, their longevity depends on the care they receive once they arrive at their destination. 

1.      Immediate Care Upon Arrival

  • Check the Water: Ensure the vase or floral foam is filled with clean, room-temperature water immediately upon delivery.

  • Unpack Carefully: If your flowers arrive in a wrap, trim the stems at a 45-degree angle before placing them in a vase.

  • Placement: Keep your arrangement in a cool environment, away from direct sunlight, heating vents, and ripening fruit.

2.      Ongoing Maintenance

  • Change Water Daily: Fresh water prevents bacteria growth, which is the leading cause of wilting.

  • Re-trim Stems: Every 2-3 days, snip a half-inch off the bottom of each stem to help the flowers continue to "drink" water.

  • Remove Wilted Blooms: As individual flowers reach the end of their life, remove them from the arrangement to keep the remaining flowers healthy.

3.      Important Policy Reminders

  • Perishability: As flowers are perishable, we are not liable for the condition of products left unattended after a successful delivery.

  • Damaged Items: If your order arrives damaged despite following these care instructions, please contact our support team within 7 days with photos for assistance.

  • No-Show Impact: Failure to receive the delivery at the scheduled time may result in flowers being left in less-than-ideal conditions, which is not eligible for a refund.